Customer Service

Customer Service roles are essential to the Rail Industry with Customer Service Officers, Transit Guards and Passenger Attendants providing customer service for thousands of customers every day.

Customer Service Officers (CSO)

CSO's help customers in anyway they can from answering enquiries, making train arrival and departure annoucements to monitoring station security to ensure that customers feel safe and comfortable.

CSO's are the face of the Rail Industry. Personality and communication - including listening skills are crucial as CSO's deal with a wide range of passengers of different backgrounds everyday!                                                                                                            

Transit Officers

Transit Officers ensure that customers are safe when using the train network. Their duties involve travelling on the trains in a revenue protection capacity, patrolling carparks and law enforcement.

Transit Officers help passengers navigate the train network and help them get to where they need to go. Transit Officers need to be alert with communication being one of their greatest tools.