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Customer ServiceCustomer Service roles are essential to the Rail Industry with Customer Service Officers, Transit Guards and Passenger Attendants providing customer service for thousands of customers every day. Customer Service Officers (CSO) CSO's help customers in anyway they can from answering enquiries, making train arrival and departure annoucements to monitoring station security ensuring customers feel safe and comfortable. CSO's are the face of the Rail Industry. Personality and communication are crucial as they deal with a wide range of passengers everyday!
Transit / Authorised Officers Transit / Authorised Officers ensure that customers are safe when using the train network. Their duties include travelling on the trains in a revenue protection capacity, patrolling carparks and law enforcement. They help passengers navigate the train network and help them get to where they need to go. They need to be alert with excellent communication skills. |
